Garantía

Nuestra promesa para usted

Cada producto de EZQuest está cubierto por una garantía limitada del fabricante. Encuentre su período de cobertura, qué está cubierto y cómo presentar un reclamo.

  • 1 año de garantía
  • Devoluciones en 30 días
  • Envío gratis en compras superiores a $90

Warranty coverage

Clear Coverage, Simple Claim Steps, No Guesswork.

Review what is covered, what is excluded, and exactly how to submit a claim. If a product issue is actually a setup or compatibility problem, we’ll point you to support before you waste time filing the wrong request.

Coverage at a glance

Coverage 1–2 yr Varies by product family
Returns 30 days From delivery
Claim shipping Free On valid claims

What is covered

  • Manufacturing defects in materials and workmanship
  • Material failures under normal use
  • Premature wear under normal operating conditions
  • Functional issues not caused by user error or physical damage

What is not covered

  • Physical damage from drops or impact
  • Liquid damage
  • Damage from non-standard use or modifications
  • Normal wear after the warranty period expires
  • Loss or theft

How to file a claim

  1. 1
    Email us or use the support form

    Email support@ezq.com with "Warranty Claim" in the subject line, or use the contact form.

  2. 2
    Provide proof of purchase, serial number & photos

    Include your order number or receipt, the product serial number, and clear photos or a short video clearly showing the defect.

  3. 3
    Try our Smart Help Center first

    Visit the Smart Help Center to self-troubleshoot — many warranty-seeming problems are resolved in minutes without a claim.

  4. 4
    We respond within 24 business hours

    Our team reviews your claim and either approves it, requests additional information, or explains why coverage doesn't apply.

  5. 5
    Approved claims: replacement or refund

    Approved claims receive a refurbished replacement or, when available, a new item — shipped at no cost. If no replacement is available, a refund is issued.

Read full warranty terms →

Claim Support

Start a warranty claim

If your product has a defect covered under the limited warranty, contact us here. We respond within 1 business day on weekdays.

Submit a claim

Have your order number ready — we'll ask for it.

30-day no-questions return

Not the right fit? Return any product within 30 days of delivery — unused, in original packaging.

Questions about coverage?

Email or call us and we'll confirm your warranty status and walk you through the next step.

Apoyo

¿Tienes una pregunta sobre la garantía?

Algunas preguntas sobre la garantía se resuelven más rápido mediante la resolución de problemas o el soporte directo.

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