Warranty

Our promise to you

Every EZQuest product is covered by a limited manufacturer's warranty. Find your coverage period, what's covered, and how to file a claim.

  • 1-year warranty
  • 30-day returns
  • Free shipping over $90

Warranty coverage

Clear coverage, simple claim steps, no guesswork.

Review what is covered, what is excluded, and exactly how to submit a claim. If a product issue is actually a setup or compatibility problem, we’ll point you to support before you waste time filing the wrong request.

Coverage at a glance

Coverage 1–2 yr Varies by product family
Returns 30 days From delivery
Claim shipping Free On valid claims

What is covered

  • Manufacturing defects in materials and workmanship
  • Material failures under normal use
  • Premature wear under normal operating conditions
  • Functional issues not caused by user error or physical damage

What is not covered

  • Physical damage from drops or impact
  • Liquid damage
  • Damage from non-standard use or modifications
  • Normal wear after the warranty period expires
  • Loss or theft

How to file a claim

  1. 1
    Email us or use the support form

    Email support@ezq.com with "Warranty Claim" in the subject line, or use the contact form.

  2. 2
    Provide proof of purchase, serial number & photos

    Include your order number or receipt, the product serial number, and clear photos or a short video clearly showing the defect.

  3. 3
    Try our Smart Help Center first

    Visit the Smart Help Center to self-troubleshoot — many warranty-seeming problems are resolved in minutes without a claim.

  4. 4
    We respond within 24 business hours

    Our team reviews your claim and either approves it, requests additional information, or explains why coverage doesn't apply.

  5. 5
    Approved claims: replacement or refund

    Approved claims receive a refurbished replacement or, when available, a new item — shipped at no cost. If no replacement is available, a refund is issued.

Read full warranty terms →

Claim support

Start a warranty claim

If your product has a defect covered under the limited warranty, contact us here. We respond within 1 business day on weekdays.

Submit a claim

Have your order number ready — we'll ask for it.

30-day no-questions return

Not the right fit? Return any product within 30 days of delivery — unused, in original packaging.

Questions about coverage?

Email or call us and we'll confirm your warranty status and walk you through the next step.

Support

Have a warranty question?

Some warranty questions are resolved faster through troubleshooting or direct support.

Open support Contact support