Refund policy

Return and Refund Policy

EZQuest offers a straightforward, hassle-free warranty process. Warranty periods vary by product model. EZQuest warranty obligations for a product you have purchased are limited to the terms set forth in this document. EZQuest offers a one (1) to two (2) years limited warranty depending on product from the original date of purchase. 





 

30-Day Money Back Guarantee for Any Reason

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase. This excludes corporate purchases or bulk orders, which is not be eligible for a refund.  (Note: Orders of 10 or more units of the same product are considered bulk orders.)



 

Product Condition Requirements

  • Products with visible wear, damage, or signs of use, as well as free gifts, are not eligible for return.
  • Returns must include all original accessories.
  • All returned items must be in their original packaging.

Returns that do not meet the conditions above may be rejected.

 

Shipping and Refund Terms

 

Notes:

  • Refund requests under the 30-day money back guarantee must be submitted within 30 days of opening a warranty claim. Refunds for non-quality issues cannot be processed after this period has passed.
  • Customers are encouraged to contact EZQuest Customer Support before initiating a return to confirm whether a return is the best option for their solution.

 

Return Process

Once the returned item arrives at EZQuest's warehouse and passes inspection, the refund process will begin.

 

How to Return an Item on EZQuest.com

To initiate a return, please submit a return request. You will need your order number and the email address used at the time of purchase. You can start your return here.

If you have an EZQuest account, you can manage your returns directly through your order history.


If you check out as a guest and do not have an order number, you can register for an account using the same email address used during the purchase. This will allow you to access your order history and manage returns.

 

Canceling an Order

You can cancel your order within one hour of placing it by yourself.

If you are unable to cancel directly, please contact us at support@EZQuest.com or initiate a return here.

Note: Orders that have already entered the shipping phase cannot be canceled.

 

How Long Does It Take to Receive a Refund?

Refunds are issued once the returned item arrives at our warehouse and passes inspection.


The refund will be credited to the original payment method used at checkout. Processing typically takes 3 to 5 business days.

 

 

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by EZQuest are covered by a comprehensive warranty, starting from the date of purchase. 


EZQuest's limited warranty applies only in the country where the product was originally purchased. The warranty becomes void if the item is taken outside the country of purchase or shipped internationally from an authorized online order.

For quality-related warranty claims, replacement items will be provided as follows:

  • A factory-refurbished product of equal value will be offered when available.
  • If no refurbished model is available, a new item will be sent.

Replacement products may differ from the original item in appearance or features. They may have a lower market value due to technological updates or changes in availability. EZQuest will determine the most comparable replacement product at its sole discretion.


Replacement product warranties will remain valid for the longer of the following two periods:

  • The original warranty period remaining for the defective item.
  • Three months from the date of replacement.

 

Process

  • If you need to start a warranty claim, please click the button below or contact us via email. We will respond within 24 business hours.

Email: support@EZQuest.com


  • We also recommend using the Smart Help Center to try self-troubleshooting before reaching out to our support team.

Notes:

  • The buyer must provide sufficient proof of purchase.
  • EZQuest must document the outcome of any troubleshooting steps taken by the buyer.
  • The serial number of the defective item and/or clear visual evidence showing the defect is required.
  • In some cases, the item may need to be returned for quality inspection.
  • If EZQuest requests a return of the defective item, the warranty on the replacement will be void if the wrong item is returned or if the defective item is not returned.

 

Valid Proof of Purchase

  • The order number and original shipping address for online purchases made through EZQuest.
  • A sales invoice that includes the seller's name and the EZQuest product.
  • A dated sales receipt from an authorized EZQuest reseller showing the product description and purchase price.

 

Note:

Warranty claims for product defects must be submitted within 90 days of opening a warranty claim. We are unable to process warranty claims for any items that have exceeded either the original warranty period or the 90-day claim window—whichever period is longer.

 

Not Covered Under Warranty

  • Normal aging or wear from regular use of products (including battery capacity reduction and changes in product color over time).
  • Products without valid proof of purchase.
  • Lost or stolen items.
  • Products that are no longer within the warranty period.
  • Non quality-related issues reported more than 30 days after purchase.
  • Free products or promotional giveaways.
  • Repairs or modifications performed by third parties.
  • Damage caused by external factors.
  • Damage resulting from misuse of the product (including but not limited to drops, exposure to extreme temperatures, liquid damage, or improper operation).
  • Products purchased from unauthorized resellers.

 

Unauthorized Modification & Warranty Limitation

Damage or malfunction caused by unauthorized repair, disassembly, modification, or the use of nonapproved parts is not covered by this Limited Warranty.

This Limited Warranty does not affect your statutory rights under applicable consumer protection laws.



 

 

Worry-Free Purchase

 

Customers can choose to purchase Worry-Free Purchase Insurance at checkout when shopping on EZQuest's official website. If the purchased item is lost, damaged, or delayed during transit, compensation may be provided, allowing customers to shop with greater peace of mind.


The Worry-Free Purchase Insurance covers delayed deliveries as well as lost or damaged packages. For full details, please refer to the insurance coverage, compensation instructions, refund conditions, and other related information available on the purchase page.


Note: If shipping insurance is applied, the Worry-Free Purchase coverage cannot be refunded separately. Duplicate refunds or reshipments will not be processed under this policy. Please read the terms, refund policy, and other applicable information carefully before making a purchase.

 

EZQuest Is Not Liable For:

  • Loss of data resulting from the use of EZQuest products.
  • Accidental returns made by the buyer.
  • Returning personal or unrelated items.
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process).
  • Any losses caused by misuse of the product. Compensation, if applicable, will not exceed the original purchase price of the item.

Notes:

  • The warranty policy may be updated based on legal requirements, internal company policies, or product revisions.
  • This warranty policy applies only to products purchased through official EZQuest channels. Products bought from unauthorized sellers are not covered. EZQuest reserves the right to interpret and modify this policy.
  • Mystery box promotions and early bird campaigns are governed by their own terms and are not eligible for the general no-questions-asked return policy.
  • If return items are shipped using a prepaid label provided by EZQuest, as instructed, EZQuest will cover any loss or damage during transit. However, EZQuest is not responsible for returns involving altered labels, incorrect items, or empty packages, and no refund will be issued in such cases.
  • For non-quality-related returns, the buyer is responsible for any damage or loss during transit. EZQuest does not offer refunds for items damaged in transit under non-quality-related warranty claims.

For a list of authorized dealers and distributors, please refer to the "Where to Buy" page.